Incfile Review

Is Incfile Right For You? Read Our Comprehensive IncFile Review to Find Out.

Incfile is a popular business formation website that helps you form an LLC quickly and efficiently, creating more than 500,000 businesses since it opened in 2004. There are many companies that provide business formation services, but Incfile has separated itself as a leader in this highly competitive industry. In this review, we outline the company’s services, rates, and customer satisfaction ratings. Keep these factors in mind when considering whether to use its service to form your LLC.

Form an LLC with Incfile

Assistance With LLCs and Incorporations

There are a number of Incfile reviews on the web, but we have found much of the available information to be incomplete. Our goal with this page is to provide all of the information needed for you to make a decision about which LLC formation provider is best for you.

Click here for a side by side comparison of Inc Authority, Zenbusiness and Incfile

Pros of Incfile

  • Incfile has a package that is free, except for the state administration fee. Each state has their own LLC or Corporation filing fee, and all formation services will charge the state filing fee. Other competitors charge an additional filing fee on top of the state fee. For example, LegalZoom charges $79 plus your state’s filing fee.
  • Incfile offers one year of registered agent service with every LLC formation package. Registered agent service is required for all LLCs and can cost upward of $100 from other services.
  • Incfile sends emails to members alerting them when they should file annual reports and business license paperwork.
  • Incfile offers good value to customers. It provides many benefits and services for a lower price than competitors.

Cons of Incfile

  • Even though Incfile offers a free LLC formation package, prepare to be inundated with sales pitches and emails to upgrade to a more expensive plan.
  • Customers complain about the length of time it takes Incfile’s customer support team to respond to emails. Waiting days or weeks for a response is not uncommon. The company’s phone support is better but still inconsistent, and wait times can be extended.

Incfile LLC Formation Packages

Incfile offers three business formation packages. Each package is priced differently and comes with different features. If you choose the silver package, you only pay your state’s LLC filing fees, but you don’t have access to the same features. The platinum package is more expensive but comes with more features and support. Read below for further details on each package.

Silver Package

Free + State Filing Fees

The silver package is the company’s most popular option because it is free. You only pay your state’s filing fees. You gain access to the following services if you choose this package:

  • Preparation and filing of your LLC’s formation paperwork: The articles of organization are a formal legal document required by all U.S. states when starting an LLC. This document outlines and establishes your company’s management structure, rights, powers, liabilities, duties, and obligations. Specifically, it details the responsibilities and rights of the LLC’s members. Incfile will walk you through the creation of this document, ensuring all legal requirements are met.
  • Name availability services: The name of your LLC must be unique. Incfile searches their business database to ensure your chosen name is not already in use by another company.
  • Registered agent service: A registered agent is an individual or entity that accepts documents on behalf of your LLC. Every LLC in the U.S. is required to designate a registered agent. Your registered agent also receives service of process if your business is involved in a lawsuit. Incfile provides this service free of charge for one year. There is a $119 charge if you decide to keep this feature after the first year.
  • Unlimited customer service: This package comes with unlimited phone and email support. Incfile agents are available from 10 a.m. to 7 p.m. Eastern Standard Time on weekdays.
  • Online document access: Each customer has access to an online customer client dashboard. Incfile uploads your approved formation documents once they are available for future reference.

Another feature included in this package is a real-time tracking tool that allows you to track the status of your formation documents. Further, Incfile provides lifetime company alerts to users, alerting them of upcoming deadlines for documents like licenses and reports.

Gold Package

$149 + State Filing Fees

Incfile’s gold package is $149 plus your state’s filing fees. It is more expensive than the silver package but includes more features. It has everything in the silver package plus the following benefits:

  • Employer identification number service: An EIN is a nine-digit number that every LLC must have before filing formation documents. An EIN is a unique number to your business, acting similar to a social security number. You can open a bank account, file taxes, and apply for business financing with an EIN. Incfile will obtain this number on your behalf, which the IRS issues.
  • Personalized operating agreement: An operating agreement is not required by most U.S. states, but most business experts recommend creating this document. This agreement outlines the ownership and operating structure of your LLC. Incfile prepares this custom document on your behalf.
  • Express shipping: Incfile will send you a hard copy of your approved formation documents via express shipping.
  • Business tax consultation: Incfile will provide you with a free 30-minute consultation with a tax professional. You can clarify any questions you have regarding filing your business tax documents.

The gold package also comes with S-corporation tax form preparation services. While not many LLCs file this documentation so soon after formation, Incfile will prepare and file the paperwork with the IRS on your behalf if applicable.

Platinum Package

$299 + State Filing Fees

Incfile’s platinum package is $299 plus the applicable state filing fees. You get all of the features offered in the other packages plus the following benefits:

  • Expedited document filing services: If your state is among the handful that offers expedited service, Incfile will use that option.
  • Template document library: You gain access to Incfile’s library of legal contract templates. These documents were created by a lawyer and can be personalized to meet the legal needs of your business.
  • Extra business features: You get a domain name to use for your LLC’s website, along with a customized email account. These features come at no cost for the first year.

Incfile vs. Industry Competitors

Many other companies offer LLC formation services, including ZenBusiness, LegalZoom, and Swyft Filings. Here is a comparison of the services provided by these industries, along with LLC formation service reviews and further Incfile reviews:

Incfile vs. ZenBusiness

ZenBusiness offers LLC formation services at faster turnaround times and affordable pricing. According to a recent customer satisfaction survey, ZenBusiness also fared better than Incfile in customer service. Given Incfile’s reputation for sluggish email response times, ZenBusiness may be a better choice.

Incfile vs. LegalZoom

LegalZoom’s high costs are the main reason many people choose Incfile. However, Incfile is not without its shortcomings. Incfile is known for mediocre customer service, an area where LegalZoom excels. Incfile may be the best option for those on a budget, while LegalZoom may make more sense for those with a more significant cash flow.

Incfile vs. Swyft Filings

Incfile outperforms Swyft Filings in the pricing category. Their free package is unmatched by any other company, including Swyft Filings. However, there are categories where Swyft Filings is the clear winner. They offer faster turnaround times and more consistent customer service.

Frequently Asked Questions About Incfile

If you are searching for a service to file your LLC formation paperwork on your behalf, you likely have questions about Incfile. Here are answers to some frequently asked questions about the company’s service including value, features, and customer service:

Incfile is a solid choice for small business formation because of its low fees. However, there are many options available, including ZenBusiness and LegalZoom. Incfile is the best service if you are looking for the most affordable option.

Most businesses choose the free silver package or the gold package, which costs $149. If you need a basic service, the silver package is a good option. The gold package offers a few more features and is a good option for those who want extra benefits, such as the year of free registered agent service.
If you want help registering for an EIN, you should consider the Gold package. This package offers faster, more turnkey service for those wanting extra assistance.

Yes, Incfile’s silver package will file your formation documents for free. All you pay is your state’s filing fees. This package comes with additional features, such as free registered agent service, expedited business processing, and lifetime company alerts. This package is sufficient for most entry-level companies.
Incfile also offers LLC formation packages that cost a bit more. It has two packages, which cost $149 and $299 respectively, that have faster processing times and come with more features and benefits.

In past years, Incfile received high marks when it came to customer satisfaction. However, the quality of its support has gone downhill in recent years. On a positive note, its phone support is pretty solid. While some representatives are more knowledgeable and helpful than others, they do answer their phones consistently.
Unfortunately, Incfile’s email support has room for improvement.. Numerous customer reviews report sending multiple emails and never receiving a response. Thus, if you are looking for a quick answer, your best bet is to call Incfile’s customer support line.

Unfortunately, Incfile does not have a refund policy. You will be charged a $30 fee if you decide to cancel. This fee will only be refunded if you cancel before they submit your payment to the state. Most orders are processed within 24 hours. Thus, you need to cancel quickly if you want a refund.

Considering Incfile provides business formations for free (excluding mandatory state filing fees), it provides good value. Most competitors charge at least $50 for their lowest packages, plus the state filing fees. When compared to other companies, Incfile’s silver package is a good value.