2021 LLC Provider Comparison

IncFile vs ZenBusiness

Now that you have decided on a Limited Liability Company for your business structure, you still have a long list of other decisions demanding your attention. Using an LLC formation company allows you to get up and running without worrying about completing the necessary paperwork.

How do you decide on the right one for your new business with all of the LLC formation service companies to choose from?

Both ZenBusiness and IncFile can complete your formation documents and submit them to the appropriate state agencies. Which one is right for you? We took a close look at IncFile vs ZenBusiness, so you do not have to.  This side-by-side comparison of their key features can help you make an informed decision.

IncFile vs ZenBusiness: Key Points

If you want the long and short of the LLC provider comparison between IncFile and ZenBusiness all wrapped up neatly with a bow, then you have come to the right place.

In our opinion, IncFile is a great budget option if you do not mind constant sales messages trying to get you to upgrade. However, if excellent customer service and quick turnaround are higher priorities for you at this time, then you may be better off going with ZenBusiness.

Comparing ZenBusiness vs IncFile, both companies have excellent track records and offer reliable and affordable services. In addition, they both offer registered agent services and will alert you about the required filings that you are responsible for. Here are the highlights for each:

ZenBusiness

Excellent customer service and fast response times are the key features that ZenBusiness brings to the table. Here is a quick rundown of what you get in their basic package costing $39 + state fees:

  • One- to two-week turnaround on paperwork
  • Free registered agent service for the first year
  • Name availability search
  • Preparation and filing of articles of organization
  • Order tracking on your business dashboard

ZenBusiness also offers a few really nice perks that would cost you extra with other providers, such as a free operating agreement and accounting assessment. Click here to see our full review of their service and compare packages.

File with Zen Business Now

IncFile

If you are looking for the basics from an LLC formation company at bargain-basement prices, then IncFile is a great choice. They offer:

  • Free LLC formation + state filing fees (This is a great deal compared to other companies that charge for the service.) 
  • One free year of registered agent service with filing
  • Reminder emails for filing and business licensing deadlines
  • A user-friendly website
  • Order status tracking

While those are great features, there are also a few negatives you may encounter when using IncFile. These include:

  • A lot of sales pitches for upgraded services and products
  • Somewhat slow response time from the customer service team

For more detailed information about our impressions of IncFile, check out our full review of their services.

File with IncFile Now

Full Comparison of IncFile vs ZenBusiness

You do not have to take our word for it. Instead, we want you to delve deeper into what each service offers before making an informed choice. That is why we broke down the key features of each provider’s base package here.

Pricing: It's Hard To Beat Free

You will have plenty of places to devote your financial resources once you get up and running, which is why it is hard to beat a free LLC formation provider like IncFile. However, cost and value are not necessarily the same thing.

This chart offers a breakdown of the costs when comparing IncFile vs ZenBusiness and what you get with each one.

IncFile

  • Free base package + state fees
  • Free registered agent service for one year
  • Gold package ($149 + state fees) includes extras like an operating agreement, express shipping, and EIN service.
Start Your LLC with IncFile Now

ZenBusiness

  • $39.00 + state fees for their basic package
  • Free registered agent service for one year
  • Pro package ($199 + state fees) includes annual reports, EIN service, and a banking resolution template.
File your LLC with Zen Business

While the comparison between pricing on IncFile vs ZenBusiness is close, we think that you get a slightly better value with the latter. You will get a few more features that make the $39 price tag feel like the great bargain it is. For that reason, we give this category to ZenBusiness.

Of course, if you want just the essential services and saving money is top of mind, you cannot go wrong with IncFile’s free offering.

Once you start looking at higher-tiered plans, both companies offer comparable services, and the price will likely not be the deciding factor.

Customer Service

ZenBusiness is the clear winner in this category. Although they are a younger company than IncFile, their customer reviews are stellar, and they have an A rating with the Better Business Bureau. Check out this side-by-side comparison of the two:

IncFile

  • No BBB accreditation or rating is available
  • Lagging response times of up to a week
  • Phone and email support options

ZenBusiness

  • BBB accredited and A-rated, with excellent reviews across the board
  • Outstanding customer feedback regarding response times and customer satisfaction
  • Phone, email, and chat support options

If customer service and quick response times matter to you, you may want to look more closely at ZenBusiness.

Filing Speed

Some things are worth waiting for, but your new business paperwork should not have to be one of them. That is why efficient document preparation can make or break a company’s reputation when it comes to LLC formation.

Are you in a hurry to get your business up and running? Then filing speeds and response times may be the most important features you consider. Here is how IncFile and ZenBusiness compare on this front:

IncFile

  • Most formation paperwork is completed and submitted within one business day
  • Turnaround times depend on state wait times, which you can see on the company website
  • You can opt for expedited service for an additional fee

ZenBusiness

  • Priority preparation available for higher-tiered plans but is generally very quick compared to other companies
  • Total turnaround times will vary depending on your state's estimated wait times
  • You will have to upgrade to the $299 premium package to get priority rush document preparation with ZenBusiness

We like that IncFile does not prioritize its higher-tiered packages over the free ones and that they offer a one-day turnaround for preparation. These features make IncFile the clear winner in this category.

Ease of Filing Process

When comparing IncFile vs ZenBusiness, you want to be sure to look at how easy each one is to use. After all, one of the reasons you are using a formation service is to make the process as simple as possible. Luckily, both companies shine in this area. This chart offers a breakdown of the features that make them frontrunners when LLC provider comparison shopping.

IncFile

  • An intuitive and easy-to-use web portal
  • Full-featured customer dashboard personalized for your state
  • Digital copies of all prepared and filed documents

ZenBusiness

  • They handle everything once you fill out the provided information form
  • Comprehensive customer dashboard
  • Access to digital documents through the dashboard

IncFile comes out as the winner in this category, too. Both companies offer easy-to-use web portals and comprehensive customer dashboards, but we think that IncFile is just a bit more intuitive and user-friendly.

Company Track Record

IncFile holds the upper hand in this area. They have been around since 2004 and have helped over half a million businesses file their initial paperwork. In the process, they have earned thousands of positive reviews. That level of experience is hard to compete with.

ZenBusiness is up to the task, though. In fact, in the relatively brief period they have been up and running, ZenBusiness has consistently ranked high in customer satisfaction surveys. In addition, they have earned an excellent score of 4.7 (out of 5) on Trustpilot with an overwhelming number of five-star reviews.

If you want an experienced provider, IncFile is the clear winner here. However, if you are willing to give a newer company a chance, the ZenBusiness reviews speak for themselves.

File with IncFile Now

Registered Agent Service

Registered agents serve to receive mail and notices on your business’s behalf. They must be available to do this during regular business hours. You can be your own agent; however, that means you will have to be available to receive deliveries and notices at your address. For that reason, many people choose to hire an independent service to act as the registered agent.

This may seem like a minor thing, but the law states that every LLC must have a registered agent on file with the state. In our opinion, that moves having an affordable, reliable registered agent up the priority list a bit.

Both providers offer free registered agent service for the first year. If you decide to continue the service beyond that, each company will charge you $119 per year.

Considering that a separate registered agent service can easily cost upward of $200 per year, you are getting a good value with either company.

We call it a tie between ZenBusiness and IncFile when it comes to their registered agent services.

Extra Features

Do you want to start with a basic plan and add individual features to build a completely custom package? ZenBusiness wins this category hands down. They offer a wide selection of add-ons ranging from faster filing times to business bank accounts and website hosting.

File with Zen Business

Start Your Business Today

When comparing ZenBusiness vs IncFile, you will notice both are well-established and respected companies that offer similar services. You may get a more full-service experience with ZenBusiness, but IncFile provides a comprehensive free package that is hard to beat.

If you are ready to make your new LLC official, we can help you find the right formation service.